Baruni Terms of Warranty

Warranty Information

The warranty is valid starting from the date of purchase and ends in accordance with the following details:

• Handheld unit: The warranty period is valid for one (1) year. Spare parts warranty only applies to damage not caused by misuse.
• Sensor pod unit (cable): The warranty period is valid for six (6) months. Spare parts warranty only applies to damage not caused by misuse.
• Probe (temperature, pH, DO, salinity, ORP): The warranty period is valid for six (6) months. Probe replacement warranty only applies to the first (1) probe unit that is damaged.

The warranty covers repair costs and replacement of spare parts for the duration specified in the details above.

Warranty Claim Procedures

1. Customers can report warranty claims to JALA via e-mail at contact@jala.tech or by phone at +62 813-2551-4194.
2. Customers are required to complete and attach the warranty card corresponding to the relevant product unit.
3. Customers can bring the damaged product to JALA's head office or send it via courier to the address listed on the warranty card.

Repairs can only be carried out at JALA's head office at Ground Floor, Sahid J-Walk, Jl. Babarsari No. 2, Janti, Caturtunggal, Depok, Sleman, D.I. Yogyakarta 55281.

Warranty Terms and Conditions

1. Lost or damaged warranty cards cannot be replaced with a new warranty card under any circumstances.
2. The warranty does not cover shipping costs for the product unit.
3. Any damages occurring during the shipping process of the product unit for repair will not be covered by the warranty.
4. The warranty does not cover packaging and other accessories, such as charger set, adapters, calibration fluid, calibration stand, and probe caps.
5. Repair processes requiring component replacement outside the warranty period or those found to have conditions that void the warranty as stated in the warranty voidance point will incur charges based on the damage analysis of the product unit.

The warranty does not apply if:

1. The product is not accompanied by a warranty card corresponding to the relevant unit, the warranty card is lost, damaged, or cannot be presented during the warranty claim.
2. The product unit has been repaired outside of JALA's official service center or its components have been modified, making it no longer conform to the original specifications.
3. The consumer does not provide a complete video documentation of the unboxing process of the product unit when it is first received.
4. The serial number or IMEI number of the product unit is damaged or modified.
5. The warranty seal on the top right side of the handheld casing is damaged, missing, or has been tampered with.
6. Physical damage is not caused by a manufacturing defect.
7. The product unit has exceeded the warranty period.
8. Damage is caused by the following cases: i. Factors beyond operational use, such as fire, natural disasters (earthquakes, lightning, floods, varying atmospheric conditions, corrosion), exposure to liquids, civil unrest, and riots (force majeure). ii. Improper use that does not comply with the user manual, operation beyond product specifications, dropping, breaking, or damage caused by insects or pests (e.g., rodents). iii. User error prior to the completion of the onboarding process by the JALA team.